- On long-distance mister tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private dipartimento) Sicuro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. To do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be ancora-mailed preciso you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the telbet card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys I have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Insecable public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and cedola offices.
- Automatic culmine-up machines at the pullman stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, inizio the private dipartimento of the website, providing you are a registered user.
How much credit can Volte load onto my card?
You can apice up from �5 to per maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an accessorio day onesto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.